Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you interact with our site or services, and information from third parties.

1.1 Personal Information You Provide

We may collect personal information that you provide when you:

• Make a reservation or book our services
• Register for our loyalty program
• Sign up for newsletters or promotional communications
• Participate in surveys, contests, or promotions
• Contact our customer service

This information may include:

• Contact information (name, email address, phone number, postal address)
• Payment information (credit card details, billing address)
• Identification information (passport or ID details, date of birth)
• Preferences and interests
• Communications with us

1.2 Information Collected Automatically

When you access our website or use our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Location information
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners
• Travel agencies or booking platforms
• Social media platforms (if you connect your account to our services)
• Identity verification services

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process reservations and provide our services
• Create and manage your account
• Administer our loyalty program
• Communicate with you about your stay, account, or inquiries
• Send promotional offers and marketing communications (with your consent)
• Improve our services and develop new features
• Analyze usage patterns and conduct research
• Detect and prevent fraud, security breaches, or other potentially prohibited activities
• Comply with legal obligations

3. Sharing Your Information

We may share your personal information with:

3.1 Service Providers

We share information with third-party service providers that help us operate our business and provide services, such as:

• Payment processors
• IT service providers
• Marketing and advertising partners
• Customer support services
• Analytics providers

These service providers are only permitted to use your information to perform services for us and as expressly directed by us.

3.2 Business Partners

We may share limited information with our business partners to provide you with services you request, such as restaurant reservations, spa appointments, or entertainment bookings.

3.3 Legal Requirements

We may disclose your information when required by law, such as:

• In response to legal process (court orders, subpoenas)
• To comply with gaming regulations and requirements
• To protect our rights, privacy, safety, or property
• In connection with an investigation of suspected or actual illegal activity

3.4 Business Transfers

If Venvorah Casino Hotel is involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Your Choices and Rights

4.1 Access and Control Your Information

You may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Restrict or object to certain processing of your information
• Request a copy of your information in a structured, machine-readable format

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

4.2 Marketing Communications

You can opt out of receiving marketing communications from us by:

• Following the unsubscribe instructions in marketing emails
• Adjusting your preferences in your account settings
• Contacting us directly

Note that even if you opt out of marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

4.3 Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website and services.

For more detailed information about cookies and how we use them, please see our Cookie Policy.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include internal reviews of our data collection, storage, and processing practices, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you
• Our legal obligations under applicable laws
• The applicable statute of limitations for legal claims
• Operational necessity

7. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there.

8. Children's Privacy

Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website and update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review the Privacy Policy whenever you access our services to stay informed about our information practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: